REC U: Managing the Customer Experience (Customer Service Skills, and other Tricks/Tools)

Rec University is back and better than ever! Join Cal State East Bay faculty along with regional professional’s quality continued education in topics that matter to our profession. Rec University is co-sponsored by Cal State East Bay Department of Hospitality, Recreation & Tourism and CPRS District III.

who life and work in our communities. Customer Service skills are vital to how our
services are viewed in our communities and bad customer service can sink a good
program. In this session we’ll explore how to make your customer experience shine and
tricks/tools to get better feedback from your customers.

This class is useful for newer professionals as well as those recently promoted into a new
position. Expect to learn something new and different as well as have some fun.

Registration will be required and space is limited. $45 for CPRS Members and $55 for Non-Members. Click the "More Information link below to visit the registration page.