1. Do you still print and mail your recreation brochure, or have you transitioned to a fully digital format?
a. Yes, we do still print and mail our recreation brochure. We also have an online version that they can flip through to view the brochure as well. We mail to all addresses within the City of Colton through the postal office and then we will individually mail to households who have signed up to receive the brochure for various reasons, i.e. they don't live in Colton, they household is often skipped by the postal service, or shared residences.
2. If you no longer mail a printed brochure, how do residents access program and class information?
a. We still mail but our residents can also view program/classes information on our City website and we frequently advertise it all on social media (Facebook and Instagram).
3. How often do you publish your brochure?
a. 3 times a year: Spring (February-May), Summer (June-September), Fall (October-January)
4. If your brochure is no longer quarterly, has this affected scheduling for contract instructors?
a. Advertising 3 times a year has not affected our instructors. Up front our instructors are given the schedule, so they know how to plan their classes.
5. If you reduced or eliminated printed distribution, did you see any change in program registrations?
a. We have contemplated eliminating printing, but I think that will have a huge impact on our overall success with notifying the residents of programming/events.
6. Did you notice changes in community engagement or awareness?
a. Our community is engaging us on social media and using the online version of our brochure more but the physical copy continues to be a reliable source for them. Often time we have people coming to our facilities just to pick up the brochure to get information.
7. What has been the public feedback regarding your current brochure format?
a. They enjoy it. They also enjoy looking for photos of themselves we may have taken and then used.
8. Is there any additional information or advice you'd like to share?
a. I would recommend that if you do print versions, add photos of the community and more design so it has more of an entertainment value for the residents and they flip through the whole thing. Adding value in the form of information of all city departments, important city numbers, programs/events that your public safety is doing is helpful. Make your publication more of a one stop shop for information.
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Katelyn Rodriguez
Recreation Coordinator
City of Colton Community Services Department
Colton, CA
(909) 370-5524
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Original Message:
Sent: 11-14-2025 03:48 PM
From: Annjohnnette Collins
Subject: Recreation Brochure Survey
Hello Veronica,
We'd greatly appreciate it if you could take a few minutes to complete this survey.
- Do you still print and mail your recreation brochure, or have you transitioned to a fully digital format?
The City of Palm Springs, does emails, prints and mail, monthly newsletter.
- If you no longer mail a printed brochure, how do residents access program and class information?
(Examples: printed copies at facilities, website, email newsletters, social media)
We also post to social media, City of Palm Springs, Parks & Recreation website, and on Active Net platform.
- How often do you publish your brochure?
- If it is not quarterly, which seasons do you combine and why?
"They typically create a summer version that highlights all of the camps we offer."
- If your brochure is no longer quarterly, has this affected scheduling for contract instructors? No because some of our contract instructors are list on our Active Net platform.
- If you reduced or eliminated printed distribution, did you see any change in program registrations? Yes, but low counts are because we are competing against the school district programs free camp and trips.
- Did you notice changes in community engagement or awareness
(e.g., increased web traffic, more phone calls, fewer inquiries)? No
- What has been the public feedback regarding your current brochure format? The ones that receive it enjoy the information.
- Is there any additional information or advice you'd like to share? We promote at the school and off site events with our flyer that we design, and print in English and Spanish.
Annjohnnette Collins
Program Coordinator
760-323-8271
Original Message:
Sent: 11/14/2025 3:05:00 PM
From: Veronica Gutierrez
Subject: RE: Recreation Brochure Survey
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Do you still print and mail your recreation brochure, or have you transitioned to a fully digital format?
Yes, the City of Riverside's Parks, Recreation and Community Services Department (PRCSD) still prints and mails our activity guide. We distribute over 140,000 copies (65 pages) to Riverside homes, community centers, and libraries. In addition, a digital flipbook version is available online, with embedded links that allow users to register directly from the guide. A unique feature of our brochure is that it includes the City's 15-page Explore Riverside magazine on the back, blending recreational and civic content.
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If you no longer mail a printed brochure, how do residents access program and class information?
N/A – We continue to mail brochures. In addition to print, PRCSD maintains a strong digital presence:
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Monthly email bulletins sent to 40,000+ subscribers
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Website with current program listings and registration links
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Social media with 20K followers and a reach of over 3 million in 2025
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How often do you publish your brochure?
PRCSD publishes on a trimester basis:
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Spring
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Summer
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Fall/Winter (combined)
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If your brochure is no longer quarterly, has this affected scheduling for contract instructors?
Not applicable. There has been no impact to instructor scheduling under our current publication schedule.
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If you reduced or eliminated printed distribution, did you see any change in program registrations?
We have not eliminated printed distribution, so cannot report on this. However, internal program surveys indicate the printed Activity Guide remains the #1 way residents learn about programs.
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Did you notice changes in community engagement or awareness?
Not applicable.
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What has been the public feedback regarding your current brochure format?
Based on an internal Activity Guide survey, most respondents expressed a desire for clearer registration instructions. The guide itself continues to be well received as a valuable community resource.
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Is there any additional information or advice you'd like to share?
Printed brochures continue to play a critical role in reaching families, seniors, and under-connected residents in our community. The integration of digital enhancements like the flipbook and direct registration links has been effective in increasing usability without compromising accessibility.
|  | Veronica Gutierrez Recreation Services Coordinator - Marketing & Sponsorships City of Riverside Parks, Recreation & Community Services Department Main : 951-826-2000 Direct: 951-826-2025 www.rivreg.org    | |
| This Season, Be Part of the Story- Explore the Fall Guide! �� Check out the latest by following us on Instagram and Facebook @RivParks. #ILoveRiversideParks #ParksMakeLifeBetter
|
Original Message:
Sent: 11/13/2025 4:57:00 PM
From: Vanessa Badosa
Subject: Recreation Brochure Survey
Good Afternoon!
I hope this message finds you well. In Chino Hills we currently print and mail out a quarterly Recreation Guide and City News. We are evaluating the cost-effectiveness of our brochure and considering whether to reduce production to three issues per year or transition fully to a digital format.
We're reaching out to other cities to see how you currently distribute your recreation guide - whether you still print, have gone fully digital, or use a hybrid model - and how those choices have affected program registrations and community engagement.
We'd greatly appreciate it if you could take a few minutes to complete this survey.
- Do you still print and mail your recreation brochure, or have you transitioned to a fully digital format?
- If you no longer mail a printed brochure, how do residents access program and class information?
(Examples: printed copies at facilities, website, email newsletters, social media) - How often do you publish your brochure?
- If it is not quarterly, which seasons do you combine and why?
- If your brochure is no longer quarterly, has this affected scheduling for contract instructors?
- If you reduced or eliminated printed distribution, did you see any change in program registrations?
- Did you notice changes in community engagement or awareness
(e.g., increased web traffic, more phone calls, fewer inquiries)? - What has been the public feedback regarding your current brochure format?
- Is there any additional information or advice you'd like to share?
Thank you in advance for your time and insight.
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Vanessa Badosa
Community Services Coordinator II
City of Chino Hills
Chino Hills CA
(909) 364-2730
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