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If you are in a newly promoted position that will be supervising staff or if you are veteran supervisor looking for some new tips, this session will provide you with the tools to help you develop meaningful tactics to dealing with your tough cookies on your team. Through practical discussion and review of current pitfalls, we will discuss trends, best applications, and the positive implementations necessary for a successful system for both the staff and the supervisor. Agencies will leave with understanding their own leadership style, a list of common approaches, and a discussion of the best practices in order to build a solid foundation to bring back to their workplace and develop/strengthen their approach to the tough cookies on their staff.